FREQUENTLY ASKED QUESTIONS
Simply use our “Year/Make/Model” search located at the top of our website to narrow our products down to the ones designed for your specific vehicle.
For mobile users, please tilt your phone sideways to use the Year/Make/Model search engine.
Only if the product advertisement instructs you to give us that information. After adding the item to your cart, you can enter your vehicle’s year/make/model and 17-digit VIN within the Compatibility Notes prior to checking out. If you forget to do so, simply contact our support team with the information as soon as possible so there will not be any delays fulfilling your order.
Your order may be delayed if we are missing the information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder.
We do not offer installation internally, but we can refer you to installers that can help install your upgrade.
We do not provide technical support for customer who wishes to opt-out of getting a kit and chooses to buy just a wiring harness from us. Customer is responsible for their own installation and troubleshooting.
We process your order within 24 business hours after receipt of full payment, and items will leave our facilities within 7 business days after processing.
We provide you with tracking information via email 24 to 48 hours after your item has shipped. Please ensure you have provided us with a valid email address and check your spam or junk folder as communications from CarPlayNav may not make it past your filter, depending on your settings.
Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. We typically include this fee with the shipping charge.
No. We use very carefully selected commercial carriers to provide the best coverage and care for your products. We therefore do not allow customers to arrange for their own shipping. By letting us package items, select the best shipping method, and coordinate freight pick-ups, you are guaranteed the most secure and efficient shipping course at the best possible price.
Yes, we do ship anywhere around the world. Any items sold outside of North America are final sale which voids all warranties.
Shipping fees will be paid by the customer.
No, shipping costs are paid by the customer.
Yes, only if you placed an order in person at a local branch. Orders placed through the website will have to be shipped directly to your address.
Yes. If we recommended a part that is marked on our website as compatible with your vehicle but isn’t, you are covered and must notify us within 30-days upon arrival.
Conversion harnesses are sold as-is, and no returns will be accepted. Customers who assemble their own kits are solely responsible for ensuring that their assembled upgrade functions properly.
If you receive a damaged part, you must sign for the shipment as “received damaged”. The shipping company will then be responsible for the damaged part.
After receiving and signing for the part, contact our support team and we’ll assist you with the claim and replacement process.
STANDARD WARRANTY – All our reconditioned radios and accessories come with 1-Year warranty with guaranteed compatibility.
Customers who choose not to purchase the upgrade kit but only the bezel kit or the wiring harness from us will assume full responsibility for assembling the kit themselves. The parts will be sold as-is, and no returns will be accepted. The product they purchased will still be covered by replacement parts warranty.
If a product arrives back damaged, with excessive wear, missing components, a different part number from the original that was sent, and/or has been tampered with, CarPlayNav.com reserves the full right to refuse a refund, exchange, or give store credit.
