FREQUENTLY ASKED QUESTIONS

Simply use our “Year/Make/Model” search located at the top of our website to narrow our products down to the ones designed for your specific vehicle.

 

For mobile users, please tilt your phone sideways to use the Year/Make/Model search engine.

Carplaynav Mobile Search Phone Tilt

Only if the product advertisement instructs you to give us that information. After adding the item to your cart, you can enter your vehicle’s year/make/model and 17-digit VIN within the Compatibility Notes prior to checking out. If you forget to do so, simply contact our support team with the information as soon as possible so there will not be any delays fulfilling your order.

Your order may be delayed if we are missing the information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder.

We do not offer installation internally, but we can refer you to installers that can help install your upgrade.

We process your order within 24 business hours after receipt of full payment, and items will leave our facilities within 7 business days after processing. 

We provide you with tracking information via email 24 to 48 hours after your item has shipped. Please ensure you have provided us with a valid email address and check your spam or junk folder as communications from CarPlayNav may not make it past your filter, depending on your settings.

Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. We typically include this fee with the shipping charge.

No. We use very carefully selected commercial carriers to provide the best coverage and care for your products. We therefore do not allow customers to arrange for their own shipping. By letting us package items, select the best shipping method, and coordinate freight pick-ups, you are guaranteed the most secure and efficient shipping course at the best possible price.

Yes, we do ship anywhere around the world. Any items sold outside of North America are final sale which voids all warranties.

Shipping fees will be paid by the customer.

Yes, only if you placed an order in person at a local branch. Orders placed through the website will have to be shipped directly to your address.

Yes. If we recommended a part that is marked on our website as compatible with your vehicle but isn’t, you are covered and must notify us within 30-days upon arrival.

If you receive a damaged part, you must sign for the shipment as “received damaged”. The shipping company will then be responsible for the damaged part.

After receiving and signing for the part, contact our support team and we’ll assist you with the claim and replacement process.

STANDARD WARRANTY – All our reconditioned radios and accessories come with 1-Year warranty with guaranteed compatibility.

Customers who opt not to purchase the upgrade kit but only the wiring harness assume full responsibility for assembling the kit themselves, thereby nullifying any warranty associated with their purchase.

If a product arrives back damaged, with excessive wear, missing components, a different part number from the original that was sent, and/or has been tampered with, CarPlayNav.com reserves the full right to refuse a refund, exchange, or give store credit. 

TECH SUPPORT FAQ

Navigation doesn’t come as a standalone module; instead, it is integrated into the SYNC module (APIM). If you desire the factory navigation feature, regardless of whether you had it previously or not, you will need to purchase our kit or replacement module with the navigation option. However, if you don’t mind not having the factory navigation, you can opt for the non-navigation version and save some money. Many people prefer using Google Maps, Waze, or Apple Maps through Android Auto or Apple CarPlay when purchasing a SYNC 3 related kit or replacement to cut costs.

Let’s examine the symptoms below to find the appropriate fix:

  1. If the screen does not change when shifting into reverse at all, it’s likely because the screen is not programmed to recognize the backup camera. To enable the backup camera function on compatible screens, you will need to use one of our flash programmers.

  2. If the screen changes to a blank black screen, blue screen, or displays an error message, it’s essential to power the camera from an ignition switched source. This means connecting the camera to a power source that turns on when the car is on and turns off when the car is off. Using the reverse lamp for power may not work in most cases since Ford’s touchscreens require a valid video signal before being informed that the vehicle has shifted into reverse. The slight delay when the camera is wired to a reverse light can cause this problem.

To troubleshoot further:

a. Verify that the power source for the camera is correct. b. Check if there’s a weak or no video signal reaching the screen. You can test this by connecting a small TV that can be powered from an extension cord in the vehicle and checking if the video output works whenever the vehicle ignition is on.

Additionally:

c. Reseat all connectors to ensure they are securely connected. d. Apply di-electric grease inside connectors on the outside of the vehicle to prevent corrosion, which might affect the camera’s performance.

If you are experiencing issues with your 2020 F-150’s rear camera, it’s best to reach out to your nearest Ford dealership or authorized service center for assistance. They will be able to diagnose the problem, provide solutions, and inform you of any recalls or technical service bulletins related to your vehicle’s rear camera issue.

  1. Check the USB ports: Make sure you are plugging the USB CD player into the USB ports located under the radio in the front of the vehicle. Avoid using the USB ports at the back of the console, as they are meant for powering devices only and do not provide a data connection to the radio.

  2. Properly insert the CD: The eject button for the CD player should be located under the CD slot. When inserting a CD, ensure that the data side (shiny side) of the CD is facing the eject button. The label side should not be facing the eject button.

  3. Test with a different CD: Try using a different store-bought original CD to see if the issue is specific to the CD you were previously using. Sometimes, CD players may have trouble reading certain discs due to scratches or compatibility issues.

By following these steps, you can rule out common causes of CD player malfunctions and identify the source of the problem. If the issue persists, it may be necessary to seek further technical assistance or have the CD player inspected by a professional.

Ford provides a feature called “camera delay” that intentionally keeps the backup camera active after you shift out of reverse until a specific pre-set speed, usually around 7 mph, is reached or the vehicle is put in park. This feature is useful for scenarios like connecting trailers or maneuvering in tight spaces.

For some Ford models, you may find a menu option in the screen settings that allows you to enable or disable the camera delay. If your screen has this menu option, you can adjust it according to your preferences.

However, in some Ford vehicles, the camera delay might be a permanent feature, and there might not be an option to change it. To get more specific details about this feature and its availability in your vehicle, you can refer to your user manual. The user manual will provide comprehensive information on the backup camera functionality and any customization options available for it in your specific Ford model.

  1. If the screen does not change when shifting into reverse at all, it’s likely because the screen is not programmed to recognize the backup camera. To enable the backup camera function on compatible screens, you will need to use one of our flash programmers.

  2. If the screen changes to a blank black screen, blue screen, or displays an error message, it’s essential to power the camera from an ignition switched source. This means connecting the camera to a power source that turns on when the car is on and turns off when the car is off. Using the reverse lamp for power may not work in most cases since Ford’s touchscreens require a valid video signal before being informed that the vehicle has shifted into reverse. The slight delay when the camera is wired to a reverse light can cause this problem.

To troubleshoot further:

a. Verify that the power source for the camera is correct. b. Check if there’s a weak or no video signal reaching the screen. You can test this by connecting a small TV that can be powered from an extension cord in the vehicle and checking if the video output works whenever the vehicle ignition is on.

Additionally:

c. Reseat all connectors to ensure they are securely connected. d. Apply di-electric grease inside connectors on the outside of the vehicle to prevent corrosion, which might affect the camera’s performance.

If Ford re-flashes or re-programs your SYNC module, it may potentially deactivate the navigation upgrade you have installed. To avoid this outcome, it’s crucial to clearly communicate to the dealer not to perform any re-flash or update without your explicit permission. If the dealer intends to perform a re-flash to address any issues, it is advisable to contact the company that provided the navigation upgrade first. They will be willing to assist and cover any issues that may arise with their kit after the re-programming process. This proactive approach ensures that your navigation upgrade remains intact and functional even after any SYNC system updates performed by the dealer.

Updating SYNC will not cause the navigation feature to be deactivated. Software updates for the SYNC system are designed to improve performance, fix bugs, and enhance overall functionality. They should not affect essential features like navigation, provided that the vehicle originally came with built-in navigation or had it installed as an official add-on by the manufacturer.

After performing a conversion from 4″ to 8″, you may notice that the temperature reading is not accurate. In such cases, it’s essential to exercise patience. Some kits include replacement radio bezels that also contain the climate control circuitry. The temperature sensing algorithm is adaptive and requires time for calibration. It’s normal and expected for it to take several drive cycles before becoming accurate.

No, your SiriusXM subscription will not be affected by our navigation upgrade, SYNC 2 to SYNC 3, and 4″ to 8″ upgrade kits. Your SiriusXM ID will remain unchanged.

  1. Remove the back cover from the bezel.
  2. Rotate the temperature knob to the center position, ensuring that the mark on the knob is pointing straight up between hot and cold.
  3. Gently lift the large gear on the circuit board just enough to rotate it without moving the small gear. Align the large gear in a way that the hole in the gear lines up with the hole in the circuit board.
  4. Press the large gear back into place so that it meshes properly with the small gear again.
  5. Reassemble the bezel by putting the back cover back in place.

By following these steps, you should be able to realign the temperature knob and restore its functionality for the Max A/C and Max Defrost features.

  1. On a phone call, the remote party can hear you, but you can’t hear them: This issue might be related to the Audio Control Module (ACM) not being properly programmed. To resolve this problem, use the included programmer to reprogram the ACM. If Bluetooth audio is also not working, check all the connections on the included harness to ensure they are secure and correctly plugged in.

  2. The touchscreen works, but there is no audio, including “beeps” when touching the screen: This symptom indicates a problem with the Audio Control Module (ACM). In some vehicles with a premium sound package, the issue might be related to the Digital Signal Processor (DSP), which is the amplifier. You may need to inspect or troubleshoot the ACM or DSP to identify and fix the problem.

  3. Error message “Entertainment Unavailable” / No response when touching the audio sources button: When you encounter this error message, it means that the touchscreen has lost communication with the Audio Control Module (ACM). The cause is likely a loose connection or a malfunctioning ACM. Examine the connections first, and if they are secure, the ACM may need to be replaced.

By addressing these potential causes, you can work towards resolving the audio and phone call issues you’re experiencing.

This message appears because the latest software from Ford, which is pre-loaded on the units, may not fully support the older USB hubs in the 2016 models. There are three options available to address this issue:

  1. Ignore the Error:

    • If the message does not bother you, and you do not rely on or use the USB hub, you can choose to ignore the error message.
  2. Upgrade the USB Hub:

    • To enable compatibility with Apple CarPlay and Android Auto, consider upgrading the USB hub in your vehicle. Upgrading to a newer USB hub model should resolve the issue and allow you to use these features without encountering the error message. You can find the appropriate USB hub for your vehicle to support the latest software features.
  3. Request a Software Downgrade:

    • If you prefer to keep your existing USB hub and do not wish to upgrade it, you have the option to request a software downgrade. This will install older software on the system that is compatible with the older USB hub. However, keep in mind that this downgrade may limit some of the newer features available in the latest SYNC 3 software.

Ultimately, the choice depends on your preference and how important it is for you to have Apple CarPlay and Android Auto functionality versus keeping your current USB hub. If you are unsure which option to choose or need further assistance, it’s advisable to reach out to Ford customer support or your local dealership for guidance and support.

  1. Check the LED indicator on the programmer: When using the programmer, it should light up either green or red, indicating success or failure, respectively.

  2. Use the correct pigtail: If your programmer came with a pigtail attached, it is essential to use that specific pigtail for the programmer to function correctly. Avoid using a pigtail from one programmer on another.

  3. Avoid mixing pigtails: If you purchased multiple programmers, do not interchange the pigtails between them.

If you encounter issues and the programmer fails to light up green, follow these steps to seek further assistance:

  1. Email the support team: Contact us via email and include the following details:
    • Your order number
    • A brief description of the issue you’re experiencing
    • The two-digit code being flashed by the red light on the programmer. The red light will repeatedly flash a two-digit code, such as “two flashes, short pause, four flashes, long pause, repeat” indicating an error code like “24.”

By providing this information, our support team will be able to better assist you in resolving the problem with your programmer.

  1. On a phone call, the person on the other end can hear you, but you can’t hear them:

    • This problem may arise if the ACM (Audio Control Module) is not programmed correctly. You can resolve this issue by running the included programmer to ensure proper programming.
    • If Bluetooth audio is also affected, check all the connections on the included harness as one of them may be loose or not plugged in.
  2. The touchscreen functions properly, but there is no audio, including “beeps” when touching the screen:

    • This indicates an issue with the ACM (Audio Control Module), which is a silver box typically located below the touchscreen with the CD slot.
    • In vehicles with a premium sound package, it may also be related to the DSP (Digital Signal Processor), which is the amplifier.
  3. Getting the error message “Entertainment Unavailable” or nothing happens when touching the audio sources button:

    • This error message suggests that the touchscreen has lost communication with the ACM (Audio Control Module).
    • In most cases, this problem is caused by either a loose connection or a failed ACM.

For any of these issues, it’s essential to check and ensure all connections are secure. If the problem persists, consider seeking professional assistance to diagnose and resolve the specific problem with the ACM, DSP, or related components.

  1. Using the touch screen, select “Settings,” then tap “System.”
  2. Navigate to the second page of the System menu, and then tap “Master Reset.”
  3. When prompted by SYNC, confirm the action by touching “Yes” to proceed.
  4. A message stating “Performing scheduled system maintenance…” will appear on the touch screen for several minutes.
  5. After the process is complete, the home screen will reappear, indicating that the master reset has been successfully performed.

Please note that a master reset will restore the SYNC 2 system to its factory default settings and erase any personalized preferences or data. Make sure to back up any essential data or settings before performing the reset.

  1. Wheel Size: One potential issue could be that the wheel size does not match what the vehicle is programmed for. These units rely on dead reckoning, which means they use sensors other than the GPS input to determine the vehicle’s position. The unit occasionally checks the GPS input to verify the location. Ensuring that the tires on the vehicle match the size printed on the sticker in the driver’s door jam is essential. If the tire size does not match, have Ford verify that the correct tire size is programmed into the vehicle.

  2. GPSM Software: The GPSM (Global Positioning System Module) provides the location data to the SYNC module, and it may need a software update. Ford has issued a Service Special Message (SSM) indicating that some vehicles may need the GPSM software updated to address various issues, including vehicle tracking problems.

To address these issues, follow these best practices:

  • Perform a master reset of the SYNC system to see if it resolves the problem.
  • Verify that the tires on the vehicle match the size specified in the driver’s door jam sticker.
  • If the tire size is correct and the issue persists, contact Ford to check if the GPSM software needs updating based on the SSM they’ve published.
  • If the GPSM software update is required, ensure that only the GPSM is reprogrammed. The APIM (module) you received should not be reprogrammed under any circumstances.

By following these steps and consulting with Ford, you can diagnose and resolve the navigation and GPS tracking issues with your SYNC 2 system.

A master reset will not deactivate the navigation feature in your vehicle. A master reset simply restores the SYNC system to its factory default settings, erasing any personalized preferences, Bluetooth pairings, and other customized configurations. However, it does not remove any hardware or software components, including the navigation feature. After the master reset, the navigation feature should still be available and functional as it was before the reset.

  1. Screen does not change when shifting into reverse at all: This likely means that the screen is not programmed to support a backup camera. To enable the backup camera function on compatible screens, you’ll need one of our flash programmers.

  2. Screen changes to a blank black screen, blue screen, or displays an error message: When integrating a backup camera with any factory Ford screen, it’s crucial to power the camera from an ignition-switched source. This source should be active when the car is running and turned off when the car is off. Using the reverse lamp as the power source may not work in most cases since Ford’s touchscreens require a valid video signal BEFORE being notified that the vehicle has shifted into reverse. Wiring the camera to the reverse light causes a small delay, leading to this issue. To troubleshoot further:

    • Check if the power source is correct.
    • Verify if there is a weak or no video signal reaching the screen. You can use a small TV powered from an extension cord in the vehicle to test the video output whenever the vehicle ignition is on.
  3. Reseat all connectors and use di-electric grease inside connectors on the outside of the vehicle to prevent corrosion.

By following these troubleshooting steps, you should be able to identify and resolve the issues with your backup camera installation.

  1. Turn on the radio and ensure you are in AM/FM mode.
  2. Press and hold the EJECT button.
  3. While holding the EJECT button, within 1 second, press the SEEK UP button.
  4. Now, press and hold the SEEK DOWN button. This action will initiate the touchscreen calibration process.
  5. As the calibration points appear on the touchscreen, touch and hold each point as they show up. You don’t need a stylus for this; you can use your finger.
  6. After you have touched all the calibration points, a message will appear on the screen saying, “New calibration settings have been measured. Press the Enter key to accept the new settings.”
  7. Touch anywhere on the screen to accept the new calibration settings.

By completing this procedure, your touchscreen should be realigned and respond accurately to your touches.

In troubleshooting and maintaining SYNC 3, various types of resets can be performed to address issues or restore the module to its factory settings. These resets are Soft Reset, Hard Reset, and Master Reset. Here’s how to perform each type of reset:

  1. Soft Reset:

    • Press and hold the Seek Up (>>|) button while also holding the Radio Power button.
    • After about 5 seconds, the screen will go black; release the buttons.
    • Allow some time for the system to reset and restart gracefully.
  2. Hard Reset:

    • With the vehicle ignition OFF, disconnect the power to the SYNC module. You can do this by either disconnecting the vehicle battery or unplugging the large 54-pin connector at the back of the module.
    • After waiting for 30 seconds, reconnect the power.
    • Turn the ignition on and wait for the system to boot.
  3. Master Reset:

    • Press the Settings option in the Feature bar at the bottom of the screen.
    • Locate and press the General icon (you might need to swipe to the next screen).
    • Use the Scroll bar or swipe vertically until you find Master Reset. Press Master Reset.
    • A confirmation message will appear, notifying you that all system settings will be erased and reset to factory defaults. Press Continue.
    • The system will display a “Resetting to factory defaults” message, and the screen will go blank. It might take a few minutes for the system to reset and resume normal operation.

Please note that performing a Master Reset will delete all personal data and settings. After this reset, you will need to repair Bluetooth devices, set up saved addresses, and re-pair with FordPass (if applicable). Remember to use these resets responsibly and only when necessary to avoid unintended consequences.

Upgrading SYNC 3 to version 3.x might not be possible because Ford has different “series” or software trains for SYNC 3, and each series is designed for specific vehicle subsets. The different series are:

  1. SYNC 3 version 1.0 through 3.0
  2. SYNC 3 version 3.2 through 3.3
  3. SYNC 3 version 3.4 and beyond

These different version groups are treated as separate releases, and they will continue to receive updates with changes to the build number at the end of the version number. For example, as of the time of this writing, version 3.0 has the most recent update from Ford.

It’s essential to note that the highest version number is not always an indicator of having the “latest and greatest” features. Each software train was specifically built for certain vehicle models. Therefore, when upgrading or updating SYNC 3, it’s crucial to use the appropriate version that matches your particular vehicle.

If you are considering upgrading your SYNC 3 system, it’s recommended to use a kit that comes with the latest, appropriate version of SYNC 3 for your specific vehicle model. This ensures compatibility and a successful upgrade experience.

No, SYNC 3 does not have the capability for wireless connectivity with Apple CarPlay or Android Auto. You must use a USB connection to utilize these functionalities.

Initially, SYNC 3 allowed WiFi updates across all its systems. However, Ford has revised this and now only offers WiFi updates for their navigation-equipped models. Nevertheless, it’s important to be aware that WiFi updates may not always work reliably. To ensure a smoother update process, we advise using the USB method instead.

  1. Ensure that your vehicle is parked in an open area with a clear view of the sky. GPS signal strength is best acquired in open spaces without obstructions.
  2. Turn on your vehicle’s ignition and allow the SYNC 3 system to fully boot up.
  3. Access the SYNC 3 home screen by pressing the “Home” or “Menu” button, depending on your vehicle’s setup.
  4. Navigate to the “Settings” menu by tapping the “Settings” icon on the touchscreen display.
  5. In the “Settings” menu, find and select the “Navigation” or “GPS” option. The exact name may vary depending on your vehicle’s configuration.
  6. Within the “Navigation” or “GPS” settings, look for an option related to “Satellite Signal” or “GPS Signal Strength.”
  7. Select the “Satellite Signal” or “GPS Signal Strength” option to view the signal status.
  8. The system will display the GPS signal strength on the screen, typically represented by bars or a signal indicator. It may take a few moments for the GPS to acquire satellites and display the signal strength information.
  9. Pay attention to the signal indicator to assess the strength of the GPS reception. A higher number of bars or a stronger signal indicator suggests a better GPS connection.
  10. If the GPS signal strength is weak or non-existent, try moving the vehicle to a more open area with a clear view of the sky. Sometimes, buildings, trees, or other obstructions can interfere with GPS reception.
  11. If the GPS signal strength remains low even in an open area, there might be an issue with the vehicle’s GPS antenna or the SYNC 3 system. In such cases, consider contacting the dealership or a qualified technician for further assistance.

Please keep in mind that the steps and terminology may vary slightly depending on the specific version of SYNC 3 and the vehicle model. Consult your vehicle’s owner’s manual or contact Ford customer support for precise instructions tailored to your car.

If you encounter problems with Apple CarPlay in your SYNC 3 equipped vehicle, follow these steps to resolve the issue:

  1. Replace the USB Cable:

    • Apple CarPlay is sensitive to the quality of the USB cable used for the connection. Replace your current cable with a Genuine Apple Lightning cable that is in excellent condition. Off-brand or worn-out cables can cause various connectivity issues and lead to a subpar CarPlay experience.
  2. Reset Your Phone:

    • Try resetting your phone to resolve any potential software glitches that might be affecting the CarPlay functionality.
  3. Master Reset SYNC 3:

    • If the issue persists, perform a master reset of the SYNC 3 system. This can help clear any system-level issues that might be interfering with CarPlay.
  4. Re-seat USB Connections:

    • Check the USB connections behind the dash to ensure they are secure. Sometimes, loose connections can disrupt the CarPlay connection.
  5. Verify Power to USB Ports:

    • Ensure that the rings around the USB ports are illuminated, indicating that the ports have power. Lack of power can prevent proper communication between your device and SYNC 3.
  6. Test Another Device:

    • Plug in another compatible device, such as a different phone or thumb drive, to see if it communicates successfully with the SYNC system. This will help identify if the issue is specific to your device or a broader problem.

If you have tried all these troubleshooting steps and still encounter issues with Apple CarPlay, it’s recommended to contact your vehicle’s manufacturer or dealership for further assistance. They can provide more in-depth support and address any potential hardware or software problems with the SYNC 3 system.

As of June 24, 2020, Ford has reported a Service Special Message (SSM 48935) regarding voice prompt concerns in some 2019 F-150, Ranger, Continental, Edge, Nautilus, Mustang, Fusion, and MKZ vehicles while providing directions.

Issue Description:

  • Some affected vehicles may experience voice prompts that either skip or have short pauses while directions are being provided.

Resolution:

  • Ford’s engineering team is actively working on a software fix to address this issue.
  • The software update is expected to be available in early August 2020.
  • In the meantime, customers can safely continue to drive their vehicles.
  • Dealerships are advised to schedule follow-up appointments with customers for early August 2020 when the update becomes available.
  • Once the software fix is ready, the dealership will contact the affected customers to confirm the service appointment and proceed with the update installation.

Note:

  • This concern may also apply to retrofit systems using similar or identical hardware and software.

If you are experiencing this issue with your vehicle, we recommend scheduling a service appointment with your local Ford dealership in early August 2020 to receive the software update and resolve the voice prompt concerns while using the navigation system.

Ford released a Service Special Message (SSM 48908) on June 17, 2020, addressing a volume control unresponsiveness concern on certain 2016-2020 Ford and Lincoln vehicles equipped with SYNC 3 Touchscreen when using Apple CarPlay.

Issue Description:

  • Some vehicles may experience unresponsive volume control from both the Front Control Interface Module (FCIM) and the steering wheel volume controls when Apple CarPlay is connected.
  • The volume control functionality is restored once the Apple device is disconnected from CarPlay.

Cause:

  • The issue is related to the Waze Navigation App software and the version of Apple iOS being used.

Resolution: To resolve the volume control issue, follow these steps:

  1. Update the Waze App and Apple iOS:

    • Ensure that both the Waze Navigation App and the Apple iOS on the connected device are updated to the latest versions available.
  2. Reboot the Apple Device:

    • Perform a reboot or restart of the customer’s Apple device after updating the Waze App and iOS.
  3. Perform an Ignition Cycle:

    • Start the vehicle and perform an ignition cycle to refresh the SYNC 3 system.
  4. Reconnect the Apple Device via USB:

    • Connect the Apple device to the vehicle’s USB port to establish the CarPlay connection.
  5. Open Apple CarPlay:

    • Access the Apple CarPlay interface on the vehicle’s SYNC 3 touchscreen.
  6. Confirm Volume Control Restoration:

    • Verify that the volume control is now responsive and functioning as expected.

By following these steps, the volume control should be restored and fully operational while using Apple CarPlay with the Waze Navigation App and the latest iOS version.

If the issue persists or if you have any further concerns, we recommend contacting your local Ford or Lincoln dealership for additional assistance and support.

If you are experiencing issues with not hearing incoming phone calls while using Android Auto with SYNC 3, you can follow these steps to potentially resolve the problem:

  1. Disconnect Phone from USB/Android Auto:

    • Unplug the USB cable connecting your phone to Android Auto, so the phone is now only connected via Bluetooth to SYNC 3.
  2. Adjust Phone Ringtone Settings on SYNC 3:

    • On the SYNC 3 screen, go to “Settings.”
    • Select “Phone.”
    • Navigate to “Set phone ringtone.”
    • Choose the option “Use phone ringtone.”
  3. Reconnect USB for Android Auto:

    • Reconnect your phone to the vehicle’s USB port to establish the Android Auto connection.

After completing these steps, incoming phone calls should be audible through the vehicle’s audio system while using Android Auto. By adjusting the phone ringtone settings on SYNC 3, you ensure that the phone’s ringtone is used for incoming calls during Android Auto sessions, allowing you to hear calls properly.

If the issue persists despite following these steps, there might be other factors contributing to the problem. In that case, consider checking the following:

  • Ensure that the phone’s volume is turned up and not set to silent or vibrate mode.
  • Confirm that the phone’s Bluetooth connection to SYNC 3 is stable and properly paired.
  • Check for any software updates for your phone, as well as the Android Auto app and SYNC 3 system, and ensure they are all up to date.
  • Try restarting both your phone and the vehicle’s SYNC 3 system.

If the problem still persists after trying these troubleshooting steps, it’s advisable to contact your vehicle manufacturer’s customer support or visit a local dealership for further assistance and possible diagnostics.

If you have upgraded your vehicle’s SYNC 3 system with navigation and wish to subscribe to SiriusXM Travel Link, follow these steps to ensure a successful activation:

  1. Inform the SiriusXM Agent:

    • When contacting SiriusXM to subscribe to Travel Link, make sure to inform the agent that your vehicle has been retrofitted with navigation.
  2. Dealing with Uninformed Agents:

    • Some agents might not be aware of the possibility of activating Travel Link on retrofitted vehicles. If you encounter an uninformed agent who insists they cannot add Travel Link to your vehicle, remain patient and polite.
  3. Request Escalation to Tier 2 Support:

    • Politely ask the agent to escalate your request to tier 2 technical support. Tier 2 support has the capability to update your vehicle’s VIN in their system, enabling the addition of Travel Link to your account.
  4. Be Persistent if Needed:

    • In some cases, you may need to call back and speak to a different agent or request another escalation to tier 2 support. Be persistent in seeking the assistance you need.
  5. Verify Travel Link Addition:

    • Once tier 2 support has updated your vehicle’s VIN in their system, the agent can now “check the box” and add Travel Link to your SiriusXM account.

While the process may require some patience and persistence, following these steps should eventually lead to a successful addition of SiriusXM Travel Link to your retrofitted vehicle’s account. Remember to remain polite and patient with the agents throughout the process.

If you encounter any issues or need further assistance, consider reaching out to SiriusXM customer support or visiting their website for additional information and support.

When you first get into your vehicle, there might be a brief delay before you can place a call using the Uconnect® system. This delay is because the system needs a moment to synchronize and load your phone contacts. Once the synchronization process is complete, the Phonebook icon will illuminate on the Uconnect touchscreen, indicating that the system is now ready to make calls. As long as the Phonebook icon eventually illuminates on the Uconnect touchscreen, indicating successful synchronization, you should be able to make calls without any issues. If the problem persists or you encounter other connectivity problems, consider checking your phone’s Bluetooth settings and ensuring that the Uconnect system is properly paired with your phone. If the issue continues, you may contact your vehicle’s manufacturer or dealership for further assistance and troubleshooting.

1. While on an active route, simply tap the Next Turn icon located on the top left of the touchscreen. Once the guidance prompt is audible, you can adjust the volume by increasing or decreasing it accordingly.

2. Alternatively, you can navigate to the NAV menu and select Settings. From there, go to Guidance > Guidance Prompts and press the “+” symbol to increase the volume or the “-” symbol to decrease it.

Check to make sure the map is in the correct Country and State by following these simple steps:

  • Press the Voice Command button on the steering wheel and say, “Change Country”. From there, select the correct Country and State.
  • Or, go to the Uconnect® NAV menu. Then, go to Find Address and enter the correct Country and State.

Tap the Apps icon on your Uconnect® touchscreen and look for the Wi-Fi Hotspot button to know if your vehicle is capable. 4G Wi-Fi Hotspot capability was introduced on select 2018 model year vehicles equipped with the Uconnect 4C and 4C NAV systems.