FREQUENTLY ASKED QUESTIONS
Factory Radio & GPS Navigation Upgrades
ORDERS
How do I find products for my specific vehicle?
Simply use our “Year/Make/Model” search located at the top of our website to narrow our products down to the ones designed for your specific vehicle.
For mobile users, please tilt your phone sideways to use the Year/Make/Model search engine.
Is a 17-digit VIN number required for all orders?
Only if the product advertisement instructs you to give us that information. After adding the item to your cart, you can enter your vehicle’s year/make/model and 17-digit VIN within the Compatibility Notes prior to checking out. If you forget to do so, simply contact our support team with the information as soon as possible so there will not be any delays fulfilling your order.
Why was my order delayed?
Your order may be delayed if we are missing the information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder.
INSTALLATION
DO YOU OFFER INSTALLATION?
We do not offer installation internally, but we can refer you to our verified installers that can help install your upgrade.
SHIPPING AND DELIVERY
When can I expect delivery of my order?
We process your order within 24 business hours after receipt of full payment, and items will leave our facilities within 7 business days after processing.
We provide you with tracking information via email 24 to 48 hours after your item has shipped. Please ensure you have provided us with a valid email address and check your spam or junk folder as communications from CarPlayNav may not make it past your filter, depending on your settings.
Why was my order delayed?
Your order may be delayed if we are missing the information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder.
Will there be a handling fee for my order?
Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. We typically include this fee with the shipping charge.
Can I arrange my own shipping?
No. We use very carefully selected commercial carriers to provide the best coverage and care for your products. We therefore do not allow customers to arrange for their own shipping. By letting us package items, select the best shipping method, and coordinate freight pick-ups, you are guaranteed the most secure and efficient shipping course at the best possible price.
Will you ship items outside of North America?
Yes, we do ship anywhere around the world. Any items sold outside of North America are final sale which voids all warranties.
Shipping fees will be paid by the customer.
Can I pay for or pick up my order at a local branch?
Yes, only if you placed an order in person at a local branch. Orders placed through the website will have to be shipped directly to your address.
RETURNS AND REFUNDS
May I return a part if it does not fit?
Yes. If we recommended a part that is marked on our website as compatible with your vehicle but isn’t, you are covered and must notify us within 30-days upon arrival.
What can I do if I receive a damaged part?
If you receive a damaged part, you must sign for the shipment as “received damaged”. The shipping company will then be responsible for the damaged part.
After receiving and signing for the part, contact our support team and we’ll assist you with the claim and replacement process.
WARRANTY
What sort of warranty will I receive with my purchase?
STANDARD WARRANTY – All our reconditioned radios and accessories come with 1-Year warranty with guaranteed compatibility.
What will void my warranty?
If a product arrives back damaged, with excessive wear, missing components, a different part number from the original that was sent, and/or has been tampered with, CarPlayNav.com reserves the full right to refuse a refund, exchange, or give store credit.
