FREQUENTLY ASKED QUESTIONS

Navigation doesn’t come as a standalone module; instead, it is integrated into the SYNC module (APIM). If you desire the factory navigation feature, regardless of whether you had it previously or not, you will need to purchase our kit or replacement module with the navigation option. However, if you don’t mind not having the factory navigation, you can opt for the non-navigation version and save some money. Many people prefer using Google Maps, Waze, or Apple Maps through Android Auto or Apple CarPlay when purchasing a SYNC 3 related kit or replacement to cut costs.

Let’s examine the symptoms below to find the appropriate fix:

1. If the screen does not change when shifting into reverse at all, it’s likely because the screen is not programmed to recognize the backup camera. To enable the backup camera function on compatible screens, you will need to use one of our flash programmers.

2. If the screen changes to a blank black screen, blue screen, or displays an error message, it’s essential to power the camera from an ignition switched source. This means connecting the camera to a power source that turns on when the car is on and turns off when the car is off. Using the reverse lamp for power may not work in most cases since Ford’s touchscreens require a valid video signal before being informed that the vehicle has shifted into reverse. The slight delay when the camera is wired to a reverse light can cause this problem.

To troubleshoot further:

a. Verify that the power source for the camera is correct. b. Check if there’s a weak or no video signal reaching the screen. You can test this by connecting a small TV that can be powered from an extension cord in the vehicle and checking if the video output works whenever the vehicle ignition is on.

Additionally:

c. Reseat all connectors to ensure they are securely connected. d. Apply di-electric grease inside connectors on the outside of the vehicle to prevent corrosion, which might affect the camera’s performance.

If you are experiencing issues with your 2020 F-150’s rear camera, it’s best to reach out to your nearest Ford dealership or authorized service center for assistance. They will be able to diagnose the problem, provide solutions, and inform you of any recalls or technical service bulletins related to your vehicle’s rear camera issue.

1. Check the USB ports: Make sure you are plugging the USB CD player into the USB ports located under the radio in the front of the vehicle. Avoid using the USB ports at the back of the console, as they are meant for powering devices only and do not provide a data connection to the radio.

2. Properly insert the CD: The eject button for the CD player should be located under the CD slot. When inserting a CD, ensure that the data side (shiny side) of the CD is facing the eject button. The label side should not be facing the eject button.

3. Test with a different CD: Try using a different store-bought original CD to see if the issue is specific to the CD you were previously using. Sometimes, CD players may have trouble reading certain discs due to scratches or compatibility issues.

By following these steps, you can rule out common causes of CD player malfunctions and identify the source of the problem. If the issue persists, it may be necessary to seek further technical assistance or have the CD player inspected by a professional.

Ford provides a feature called “camera delay” that intentionally keeps the backup camera active after you shift out of reverse until a specific pre-set speed, usually around 7 mph, is reached or the vehicle is put in park. This feature is useful for scenarios like connecting trailers or maneuvering in tight spaces.

For some Ford models, you may find a menu option in the screen settings that allows you to enable or disable the camera delay. If your screen has this menu option, you can adjust it according to your preferences.

However, in some Ford vehicles, the camera delay might be a permanent feature, and there might not be an option to change it. To get more specific details about this feature and its availability in your vehicle, you can refer to your user manual. The user manual will provide comprehensive information on the backup camera functionality and any customization options available for it in your specific Ford model.

1. If the screen does not change when shifting into reverse at all, it’s likely because the screen is not programmed to recognize the backup camera. To enable the backup camera function on compatible screens, you will need to use one of our flash programmers.

2. If the screen changes to a blank black screen, blue screen, or displays an error message, it’s essential to power the camera from an ignition switched source. This means connecting the camera to a power source that turns on when the car is on and turns off when the car is off. Using the reverse lamp for power may not work in most cases since Ford’s touchscreens require a valid video signal before being informed that the vehicle has shifted into reverse. The slight delay when the camera is wired to a reverse light can cause this problem.

To troubleshoot further:

a. Verify that the power source for the camera is correct. b. Check if there’s a weak or no video signal reaching the screen. You can test this by connecting a small TV that can be powered from an extension cord in the vehicle and checking if the video output works whenever the vehicle ignition is on.

Additionally:

c. Reseat all connectors to ensure they are securely connected. d. Apply di-electric grease inside connectors on the outside of the vehicle to prevent corrosion, which might affect the camera’s performance.

If Ford re-flashes or re-programs your SYNC module, it may potentially deactivate the navigation upgrade you have installed. To avoid this outcome, it’s crucial to clearly communicate to the dealer not to perform any re-flash or update without your explicit permission. If the dealer intends to perform a re-flash to address any issues, it is advisable to contact the company that provided the navigation upgrade first. They will be willing to assist and cover any issues that may arise with their kit after the re-programming process. This proactive approach ensures that your navigation upgrade remains intact and functional even after any SYNC system updates performed by the dealer.

Updating SYNC will not cause the navigation feature to be deactivated. Software updates for the SYNC system are designed to improve performance, fix bugs, and enhance overall functionality. They should not affect essential features like navigation, provided that the vehicle originally came with built-in navigation or had it installed as an official add-on by the manufacturer.

After performing a conversion from 4″ to 8″, you may notice that the temperature reading is not accurate. In such cases, it’s essential to exercise patience. Some kits include replacement radio bezels that also contain the climate control circuitry. The temperature sensing algorithm is adaptive and requires time for calibration. It’s normal and expected for it to take several drive cycles before becoming accurate.

No, your SiriusXM subscription will not be affected by our navigation upgrade, SYNC 2 to SYNC 3, and 4″ to 8″ upgrade kits. Your SiriusXM ID will remain unchanged.

1. Remove the back cover from the bezel.
2. Rotate the temperature knob to the center position, ensuring that the mark on the knob is pointing straight up between hot and cold.
3. Gently lift the large gear on the circuit board just enough to rotate it without moving the small gear. Align the large gear in a way that the hole in the gear lines up with the hole in the circuit board.
4. Press the large gear back into place so that it meshes properly with the small gear again.
5. Reassemble the bezel by putting the back cover back in place.

By following these steps, you should be able to realign the temperature knob and restore its functionality for the Max A/C and Max Defrost features.

1. On a phone call, the remote party can hear you, but you can’t hear them: This issue might be related to the Audio Control Module (ACM) not being properly programmed. To resolve this problem, use the included programmer to reprogram the ACM. If Bluetooth audio is also not working, check all the connections on the included harness to ensure they are secure and correctly plugged in.

2. The touchscreen works, but there is no audio, including “beeps” when touching the screen: This symptom indicates a problem with the Audio Control Module (ACM). In some vehicles with a premium sound package, the issue might be related to the Digital Signal Processor (DSP), which is the amplifier. You may need to inspect or troubleshoot the ACM or DSP to identify and fix the problem.

3. Error message “Entertainment Unavailable” / No response when touching the audio sources button: When you encounter this error message, it means that the touchscreen has lost communication with the Audio Control Module (ACM). The cause is likely a loose connection or a malfunctioning ACM. Examine the connections first, and if they are secure, the ACM may need to be replaced.

By addressing these potential causes, you can work towards resolving the audio and phone call issues you’re experiencing.

This message appears because the latest software from Ford, which is pre-loaded on the units, may not fully support the older USB hubs in the 2016 models. There are three options available to address this issue:

1. Ignore the Error:

   • If the message does not bother you, and you do not rely on or use the USB hub, you can choose to ignore the error message.

2. Upgrade the USB Hub:

   • To enable compatibility with Apple CarPlay and Android Auto, consider upgrading the USB hub in your vehicle. Upgrading to a newer USB hub model should resolve the issue and allow you to use these features without encountering the error message. You can find the appropriate USB hub for your vehicle to support the latest software features.

3. Request a Software Downgrade:

   • If you prefer to keep your existing USB hub and do not wish to upgrade it, you have the option to request a software downgrade. This will install older software on the system that is compatible with the older USB hub. However, keep in mind that this downgrade may limit some of the newer features available in the latest SYNC 3 software.

Ultimately, the choice depends on your preference and how important it is for you to have Apple CarPlay and Android Auto functionality versus keeping your current USB hub. If you are unsure which option to choose or need further assistance, it’s advisable to reach out to Ford customer support or your local dealership for guidance and support.

1. Check the LED indicator on the programmer: When using the programmer, it should light up either green or red, indicating success or failure, respectively.

2. Use the correct pigtail: If your programmer came with a pigtail attached, it is essential to use that specific pigtail for the programmer to function correctly. Avoid using a pigtail from one programmer on another.

3. Avoid mixing pigtails: If you purchased multiple programmers, do not interchange the pigtails between them.

If you encounter issues and the programmer fails to light up green, follow these steps to seek further assistance:

1. Email the support team: Contact us via email and include the following details:
   • Your order number
   • A brief description of the issue you’re experiencing
   • The two-digit code being flashed by the red light on the programmer. The red light will repeatedly flash a two-digit code, such as “two flashes, short pause, four flashes, long pause, repeat” indicating an error code like “24.”

By providing this information, our support team will be able to better assist you in resolving the problem with your programmer.

1. On a phone call, the person on the other end can hear you, but you can’t hear them:

   • This problem may arise if the ACM (Audio Control Module) is not programmed correctly. You can resolve this issue by running the included programmer to ensure proper programming.
   • If Bluetooth audio is also affected, check all the connections on the included harness as one of them may be loose or not plugged in.

2. The touchscreen functions properly, but there is no audio, including “beeps” when touching the screen:

   • This indicates an issue with the ACM (Audio Control Module), which is a silver box typically located below the touchscreen with the CD slot.
   • In vehicles with a premium sound package, it may also be related to the DSP (Digital Signal Processor), which is the amplifier.

3. Getting the error message “Entertainment Unavailable” or nothing happens when touching the audio sources button:

   • This error message suggests that the touchscreen has lost communication with the ACM (Audio Control Module).
   • In most cases, this problem is caused by either a loose connection or a failed ACM.

For any of these issues, it’s essential to check and ensure all connections are secure. If the problem persists, consider seeking professional assistance to diagnose and resolve the specific problem with the ACM, DSP, or related components.