Customer Care
SHIPPING
All orders are typically shipped within 7 days depending on the product. Every order includes our Compatibility Guarantee, ensuring that your item is verified and programmed by a our technician for your specific vehicle. In rare cases of high order volume, processing times may be delayed. We will notify you promptly, and customers are always welcome to reach out for updates.
- Orders are fulfilled from one of our 6 locations. To speed up delivery, sometimes multi-item orders may arrive in separate shipments.
- If you are sending in your part to us for repair or service, shipping label will be provided
- Transit time 2–5 days (holidays and weekends excluded) after shipment picked up by courier
- Overnight delivery available at extra cost
-
Address changes after order completion require security verification
DOMESTIC (USA & CANADA)
Free shipping is offered across Canada and the United States on all orders over $99. We’ve always been proud to support customers in both countries, shipping from one of our six North American locations for faster delivery and convenient drop-off options. UPS is our primary courier, ensuring transit times of no more than 5 business days, unless a different carrier is requested by the customer. No sales tax or import/export customs duties apply within the United States.
INTERNATIONAL (OUTSIDE OF NORTH AMERICA)
A flat-rate shipping fee starting at $75 applies to all international orders (outside of continent of North America). For larger or multi-package shipments, the shipping rate may vary depending on the size, weight, and destination. All return shipping costs for international orders are the customer’s responsibility — NO EXCEPTIONS. We do not charge sales tax, import duties, or additional processing fees for international orders. To ensure the best delivery experience, all international shipments are handled through trusted global couriers (UPS / FEDEX / DHL) with tracking provided once the order is dispatched.
30-DAY RETURNS
CarPlayNav.com offers free returns within 30-days from date of delivery for full refund unless stated otherwise and/or if product is custom order. If customer received their product that may have sustained a damage, you must have it reported to us within 7 days of arrival to receive exchange.
Upon installation, if item is deemed defective, you are covered under our warranty and will be provided a full replacement for defective unit at no extra charge. CarPlayNav.com is not responsible for any labor fees related to removal and installation of our products.
Customer is responsible for all return shipping charges unless they have received an incorrect or defective product. CarPlayNav.com will not be responsible for any lost or damaged packages and have full right to refuse refund on missing and damaged goods. If product arrives back damaged, with excessive wear, missing components, different part number from the original that was sent, and/or have been tampered with, CarPlayNav.com reserves the full right to refuse refund, exchange, or give store credit.
RETURN AUTHORIZATION
To start a return, please contact us through our contact page at carplaynav.com/pages/contact. Send us an email with your order number and the reason for your return. Once approved, you will receive your Return Merchandise Authorization form. The RMA form must be completed and included inside your return package to ensure proper tracking and processing.
1-YEAR WARRANTY
All reconditioned radios, accessories, and new parts come with a 12-Month Warranty, unless specified otherwise for special or custom orders. The warranty does not cover normal wear and tear, accidental damage, improper installation, or modifications. If a replacement is required, the item must first be returned for inspection, allowing our technicians to verify the issue and review any stored data or error codes. Domestic customers (Canada & US) receive free warranty shipping, while international customers are responsible for shipping costs. Since we handle hundreds of shipments each month, all returns must be pre-authorized and include a signed RMA form inside the box to ensure proper identification and timely processing.
90-DAY REPAIR WARRANTY
All repair services performed by our technicians include a 90-day limited warranty covering workmanship and any components replaced during the repair process — limited to the specific area serviced. This warranty guarantees that if a problem arises directly from the work performed, we will re-service the unit at no additional cost. It does not cover unrelated failures, external damage, corrosion, improper installation, tampering, or issues caused by other vehicle systems. For any warranty claim, the unit must be returned for inspection and testing to verify the cause of failure. Domestic customers (Canada & US) receive free warranty return shipping, while international customers are responsible for all shipping costs. All repair shipments must include a completed Repair Form to properly identify your order.
At Carplaynav, we prioritize the security of your payment information. We use industry-standard encryption and secure payment processing to ensure your transactions are safe and protected.
PAYMENT METHODS ACCEPTED
We accept all major credit cards, debit cards, PayPal, and other secure payment methods. All payment information is encrypted and processed through secure, PCI-compliant payment gateways.
SECURITY FEATURES
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
- PCI Compliance: We adhere to Payment Card Industry Data Security Standards to protect your card information.
- Fraud Protection: Advanced fraud detection systems monitor all transactions for suspicious activity.
- Secure Checkout: Your payment details are never stored on our servers and are processed directly by trusted payment providers.
PRIVACY GUARANTEE
We never share your payment information with third parties. Your financial data is used solely for processing your orders and is handled with the highest level of security and confidentiality.
QUESTIONS ABOUT THE PAYMENT SECURITY?
If you have any concerns about payment security or need assistance with your transaction, please contact our customer support team. We're here to help ensure your shopping experience is safe and secure.
Need Help?
Our support team is here to guide you. Whether it is product compatibility, order updates, or installation questions, we will make sure you are taken care of.
Head Office
1-2416 Wyecroft Rd,
Oakville, Ontario. CA. L6L6M6
Support
Sales / Advice
1-800-883-7170 Ext-1
1-416-425-4141 Text/WhatsApp
General / Tech Support
1-800-883-7170 Ext-2
1-647-777-9411 Text/WhatsApp
Hours of Operation
Monday–Friday 9:00 AM – 5:00 PM EST
Saturday 11:00 AM – 3:00 PM EST (Sales)
Sunday & Holidays Closed
