Terms and Conditions
CarPlayNav.com is operated by CarPlayNav. Throughout the site, the terms “we,” “us,” and “our” refer to CarPlayNav. By accessing or purchasing from this website, you agree to be bound by the following Terms and Conditions. These apply to all users of the site including visitors, customers, vendors, and contributors of content. If you do not agree, you may not access the website or use our services. We reserve the right to update or modify these terms at any time by posting updates to this page. Your continued use of the website constitutes acceptance of those changes.
SECTION 1- Store Use and Eligibility
By using our store, you confirm that you are at least the age of majority in your province or state of residence, or you have received consent from a parent or guardian to allow minors to use this site. You may not use our products or services for any illegal or unauthorized purpose. In the use of the service, you may not violate any laws including copyright or intellectual property regulations. Any attempt to transmit harmful code, viruses, or malicious software will result in immediate termination of service and may result in legal action.
SECTION 2- Orders and Payments
CarPlayNav reserves the right to refuse, limit, or cancel any order at our discretion. This includes situations where we suspect fraudulent activity, reselling without authorization, or violation of these terms. Payments can be made via credit card, PayPal, e-transfer, debit, or cash. Please note that credit card and PayPal processors charge non-refundable fees. If a refund is issued for such payments, the transaction fee will be deducted from your total refund. Payments by e-transfer, debit, or cash do not incur such deductions. You agree to provide accurate billing and shipping information so we can complete your transaction and contact you as necessary.
SECTION 3- Warranty Coverage
All standard purchases include a 1-Year Limited Warranty that covers defects in materials and workmanship under normal use. Extended warranty options are available upon request at the time of purchase. Warranty coverage excludes damage caused by improper installation, misuse, tampering, accidents, water intrusion, or unauthorized modifications. If a product is returned for warranty evaluation and no defect is found, diagnostic and shipping charges may apply. Warranty support is designed to ensure reliable performance, but CarPlayNav cannot guarantee that products will meet every individual use case.
SECTION 4- Returns and Refunds
CarPlayNav accepts returns subject to strict conditions to ensure fairness and product integrity. You may request a return within 30 days of delivery, but only with prior authorization from our support team. Unauthorized returns may be refused. Products must be in unused, resalable condition with all original packaging and accessories. Items not eligible for return include custom-programmed units, special-order items (requested and approved by customer), and products marked as final sale and/or AS-IS.
Approved returns are subject to a 15% restocking fee unless otherwise agreed in writing. Refunds will be issued to the original payment method once the returned item is inspected and verified. For payments made by credit card or PayPal, processor fees are non-refundable and will be deducted from the refund total. Customers using e-transfer, debit, or cash are exempt from this deduction. Return shipping is the customer’s responsibility unless the product is defective or the wrong item was shipped.
Fraudulent Returns and False Claims: Carplaynav has a zero-tolerance regarding fraudulent return activity. Any attempt to make a false claim, retain our product while also requesting a refund, or otherwise misrepresent the condition or status of goods constitutes a return fraud. In such cases, Carplaynav reserves the right to immediately deny the return and will initiate recovery actions to protect its assets. Fraudulent claims will be forwarded to a third-party collections agency, and all legal, administrative, and recovery costs, including but not limited to attorney fees, collection fees, court costs, and any associated interest charges, will be the sole responsibility of the customer. Such actions may result in reporting to credit bureaus and, where applicable, referral to law enforcement authorities for further investigation. Carplaynav treats fraudulent activity as a serious violation and will pursue all available remedies to recover funds or property.
SECTION 5- Shipping and Delivery
Orders are shipped using reliable carriers, and estimated shipping times are provided for convenience. However, we cannot guarantee delivery timelines as delays may occur due to carriers, customs processing, or unforeseen circumstances beyond our control. Risk of loss transfers to the buyer once the package has been handed over to the carrier. If an order is returned to us due to an incorrect or undeliverable address, the buyer is responsible for additional shipping charges to resend the order. CarPlayNav does not accept liability for missed deadlines or indirect costs associated with shipping delays.
SECTION 6- Product Information and Availability
We strive to present our products and services accurately, including details on compatibility, specifications, and features. However, errors may occur, and CarPlayNav does not guarantee that product descriptions or images are entirely accurate, current, or free from mistakes. Compatibility is ultimately the buyer’s responsibility, and customers should confirm suitability before ordering. We reserve the right to change, discontinue, or update products without notice, and availability may be limited to certain quantities or geographic regions.
SECTION 7- Price Changes and Service Modifications
Prices for our products and services may change without notice. We also reserve the right to modify or discontinue any service at any time. While we aim to provide accurate pricing information, errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel or refuse any orders placed at that price, even if the order has been confirmed and payment received. In such cases, you will be notified and refunded if payment has already been made.
SECTION 8- Accuracy of Information
The content on this site is provided for general information and convenience. CarPlayNav is not responsible if information available on this site is not accurate, complete, or current. The material should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information. Historical information may be provided and should be considered for reference purposes only. We may update information from time to time, but we are under no obligation to do so unless required by law.
SECTION 9- Billing and Account Accuracy
We may limit or cancel orders that appear to be placed by dealers, distributors, or resellers without prior authorization. If an order is modified or canceled, we will attempt to contact you via the email, phone number, or billing address provided at the time of purchase. You agree to maintain up-to-date and accurate billing, contact, and payment information. This ensures that we can process your transactions and communicate with you as needed.
SECTION 10- Optional Third-Party Tools
CarPlayNav may provide access to tools and services operated by third parties. These tools are offered “as is” and “as available” without warranties or conditions. We neither monitor nor control these tools and have no liability for issues arising from their use. Your use of such tools is entirely at your own discretion and subject to the terms provided by the relevant third-party provider.
SECTION 11- Third-Party Links
Our website may include links to third-party websites that are not affiliated with CarPlayNav. We do not endorse, control, or assume responsibility for any third-party content, products, or services. Any transactions made through third-party websites are at your own risk. We recommend reviewing the policies of those websites before engaging in any purchase or service. Complaints, claims, or disputes regarding third-party products should be directed to the third party, not CarPlayNav.
SECTION 12- User Content and Submissions
If you send us feedback, ideas, suggestions, or other content—whether at our request or voluntarily—you agree that we may use such submissions without restriction. This includes editing, publishing, distributing, and translating them in any medium. We are not obligated to keep submissions confidential, compensate for them, or respond to them. You agree that your submissions will not violate any rights of third parties or include unlawful or harmful material.
SECTION 13- Personal Information
Your submission of personal data through our website is governed by our Privacy Policy. Please review our Privacy Policy for details on how your information is collected, stored, and used.
SECTION 14- Errors and Omissions
Occasionally, information on our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, or shipping. We reserve the right to correct such errors without prior notice, including after an order has been submitted. CarPlayNav is not obligated to update, amend, or clarify information except as required by law.
SECTION 15- Prohibited Uses
In addition to other prohibitions outlined in these terms, you may not use the site or its content for any unlawful purpose, to solicit unlawful acts, to violate international or domestic laws, to infringe intellectual property rights, to harass or discriminate, to submit false information, to spread malware, to collect personal information without consent, or to bypass security features. Any prohibited use may result in termination of access.
SECTION 16- Disclaimer of Warranties
We do not guarantee that use of our service will be uninterrupted, timely, or error-free. While we aim for accuracy, results from using our products or services may vary. Except where expressly stated, the service and products are provided “as is” without warranties of any kind. This includes implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.
SECTION 17- Limitation of Liability
CarPlayNav and its officers, employees, contractors, and affiliates are not liable for indirect, incidental, punitive, or consequential damages of any kind, including lost profits, revenue, data, or replacement costs. Liability in any case is limited strictly to the amount paid for the product or service in question. Some jurisdictions do not allow limitations on liability, so these restrictions may not apply in all cases.
SECTION 18- Indemnification
You agree to indemnify and hold CarPlayNav harmless from any claims, damages, or expenses—including reasonable legal fees—arising from your breach of these terms or violation of any laws or third-party rights.
SECTION 19- Severability
If any provision of these terms is found unlawful or unenforceable, the remainder will remain valid and enforceable.
SECTION 20- Termination
These terms are effective until terminated by either you or CarPlayNav. You may terminate them by ceasing use of our website. If we believe you have violated these terms, we may suspend or terminate your access immediately without notice.
SECTION 21- Entire Agreement
These Terms and Conditions, along with any policies posted on our site, constitute the full agreement between you and CarPlayNav. They supersede any prior agreements or communications, whether written or oral.
SECTION 22- Licensing and Manufacturer Attribution
Names, logos, brands, and trademarks of vehicle manufacturers referenced on our site are property of their respective owners. CarPlayNav is not affiliated with, sponsored by, or endorsed by any OEM. Use of manufacturer names is for descriptive purposes only to indicate compatibility.
SECTION 23- Responsible Business Practices
CarPlayNav is committed to responsible and sustainable operations. We emphasize fair labor practices, environmental stewardship, and community support. We strive to minimize waste, recycle where possible, and review our processes regularly for improvements in sustainability and ethics.
SECTION 24- Workplace Safety Commitment
We prioritize health and safety during all installations and service operations. Our team follows safe work procedures, uses protective equipment, and maintains awareness of hazards. Safety concerns are addressed promptly to protect employees, contractors, and customers.
SECTION 25- Governing Law
These Terms and Conditions are governed by the laws of North America, including applicable federal and provincial/state laws within Canada and the United States. Any disputes must be resolved under the jurisdiction of these governing laws within North America.
SECTION 26- Contact Information
For questions about these Terms and Conditions, returns, or warranty claims, please contact us here or reach us by mail at:
CarPlayNav
10-170 Wilkinson Rd
Brampton, Ontario
Canada
