If you have received a faulty product and you do not want to wait for yours to be sent back for repairs or replacement then take advantage of our advanced exchange option! Here is how it works: You may purchase an advanced exchange, and we will promptly locate your original order and prepare a replacement product to be dispatched without delay. Once we receive, inspect, and test your troubled product, we will refund the deposit payment in its entirety. It’s a simple and convenient solution!
Upon checkout please include your order number and any necessary information.
- You must still be within the warranty period or the extended warranty period if purchased separately.
- Before ordering an advanced exchange, please contact our Support Department to attempt basic troubleshooting steps.
- Please note that you cannot use this service to upgrade to a different product.
- To be eligible for a full deposit refund, you must ship the troubled product back to us within 14 days of receiving the replacement product.