2018-2019 Subaru Legacy/Outback Touchscreen Radio - Repair Service
2018-2019 Subaru Legacy/Outback Touchscreen Radio - Repair Service
Description
Description
Please note you will not be charged if we are unsuccessful in repairing your radio, and customer must cover return shipping.
2018-2019 Subaru Legacy/Outback Touchscreen Radio - Repair Service
Please fill out the repair form, sign and attach with your shipment.
- Touchscreen Related – Cracked, bubbles, scratched, worn, or unresponsive screen.
- GPS/Navigation Related – Your radio fails to accurately pinpoint your location, GPS stuck in “Loading” page.
- Radio/SiriusXM Satellite Issues – Tuner failure, satellite antenna that causes static noise or connection problems.
- Connectors – Damaged fakra or connectors.
- Circuit Board Related – Wireless module failure. No power, no sound, stuck on screen, looping, failed map update, etc.
- Software/Firmware – Operating system that tends to lag and glitch constantly.
- Replacement Service – Factory replacement product that is fully remanufactured to fix your problem. Rebate available for your old defective part. Please check the Service Replacement Category for replacement parts.
Compatibility
Compatibility
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
SHIPPING
DOMESTIC (USA & CANADA)
Free shipping is offered across Canada and the United States on all orders over $99. We’ve always been proud to support customers in both countries, shipping from one of our six North American locations for faster delivery and convenient drop-off options. UPS is our primary courier, ensuring transit times of no more than 5 business days, unless a different carrier is requested by the customer. No sales tax or import/export customs duties apply within the United States.
INTERNATIONAL (OUTSIDE OF NORTH AMERICA)
A flat-rate shipping fee starting at $75 applies to all international orders (outside of continent of North America). For larger or multi-package shipments, the shipping rate may vary depending on the size, weight, and destination. All return shipping costs for international orders are the customer’s responsibility — NO EXCEPTIONS. We do not charge sales tax, import duties, or additional processing fees for international orders. To ensure the best delivery experience, all international shipments are handled through trusted global couriers (UPS / FEDEX / DHL) with tracking provided once the order is dispatched.
1-YEAR WARRANTY
All reconditioned radios, accessories, and new parts come with a 12-Month Warranty, unless specified otherwise for special or custom orders. The warranty does not cover normal wear and tear, accidental damage, improper installation, or modifications. If a replacement is required, the item must first be returned for inspection, allowing our technicians to verify the issue and review any stored data or error codes. Domestic customers (Canada & US) receive free warranty shipping, while international customers are responsible for shipping costs. Since we handle hundreds of shipments each month, all returns must be pre-authorized and include a signed RMA form inside the box to ensure proper identification and timely processing.
90-DAY REPAIR WARRANTY
All repair services performed by our technicians include a 90-day limited warranty covering workmanship and any components replaced during the repair process — limited to the specific area serviced. This warranty guarantees that if a problem arises directly from the work performed, we will re-service the unit at no additional cost. It does not cover unrelated failures, external damage, corrosion, improper installation, tampering, or issues caused by other vehicle systems. For any warranty claim, the unit must be returned for inspection and testing to verify the cause of failure. Domestic customers (Canada & US) receive free warranty return shipping, while international customers are responsible for all shipping costs. All repair shipments must include a completed Repair Form to properly identify your order.
Our products are designed for DIY installs, but if you are needing assistance, feel free to get assistance from a professional installer.
PRE-INSTALLATION SAFETY
Before you begin, safety is paramount:
- Power Down: We recommend disconnecting the negative battery terminal prior to removing or installing any components.
- OEM Guidelines: Always follow your vehicle manufacturer’s specific guidelines if available.
REQUIRED TOOLS
To maintain the integrity of your interior, please use the proper designated tools:
-
Protect Your Interior: Avoid metal pry tools or screwdrivers, as they will scratch or crack plastic trim.
- Recommended: We suggest using specialized nylon pry tools. (Coming-Soon)
-
Standard Hardware: Most installs require a 10mm socket (with torque wrench) and a Phillips screwdriver.
KNOWLEDGE BASE (Coming-Soon)
For detailed documentation, visit our Knowledge Base. It is your go-to resource for:
- Vehicle-specific installation walkthroughs.
- Radio system identification and wiring diagrams.
- Finding a local professional installer.
- Troubleshooting and helpful "How-To" articles.
WE BUY PARTS
We’re proud to offer our BuyBack Program, designed to give our customers added flexibility and value. If you’ve purchased an upgrade or replacement product from us, you can sell your old or unused unit back for credit. Simply send your original equipment to us, and once received and inspected, you’ll receive a cash offer or store credit based on its condition and model type.
HOW IT WORKS?
- Submit your request through our Buy Back form or contact our support team.
- Receive an estimate based on your unit’s condition and model.
- Ship your unit to us using the provided instructions.
- Get paid once your unit has been inspected and approved.
BENEFITS
- Save money on your next upgrade
- Reduce electronic waste — we responsibly refurbish or recycle old units
- Quick turnaround and hassle-free process
