Política de envío

Orders

All orders are typically shipped within 7 days, depending on the product and preparation requirements. Every order includes our Compatibility Guarantee, ensuring that your item is verified and programmed by one of our technicians specifically for your vehicle. In rare cases of high order volume or product backorder, processing times may be slightly delayed. If that happens, we will notify you promptly. Customers are always welcome to contact us for real-time order updates.

 

Shipping

Orders are shipped using reliable carriers, and estimated shipping times are provided for convenience. Once your order has been completed and shipped, a tracking number will be sent to your email so you can monitor the delivery progress. Please check your spam or junk folder if you do not see the tracking email. In some cases, our fulfillment team may generate a shipping label a few days before the order actually leaves our facility. This may occur when we identify a potential issue, such as an incorrect item or missing component, that needs to be corrected before shipping. These adjustments ensure you receive the correct and complete kit and help reduce unnecessary exchanges. Carplaynav.com takes every measure to ensure your order arrives safely and on time. If a product arrives damaged, defective, or not as described, we will promptly arrange a replacement kit once the initial shipment has been confirmed as returning to us. For security and privacy, anyone contacting us on behalf of the customer who placed the order must be verified directly with the customer before any changes can be made to the order, no exceptions.